wavenovel Chapter 7 Chen Mo, a true man!
Chapter 7 Chen Mo, a true man!
The air in the conference room seemed to freeze the moment Chen Mo finished speaking.
All eyes were on him.
Surprise, curiosity, confusion, and some even looked forward to watching the show.
Sitting next to him, Wang Qing secretly tugged at his sleeve, her eyes screaming, "Are you crazy?"
Manager Li's expression instantly changed from one of grievance to one of astonishment.
He turned and glared at Chen Mo, his voice low, and said, "Chen Mo, shut up. Is this the time to talk about this?"
"If you don't say it now, when will you say it?"
Chen Mo did not back down.
He looked at Minister Huang in the main seat and said calmly, "Minister Huang, since signing the contract last year, the client Yuntian Media has been maintained by Group 1."
The system's backend work order records, customer contact information, and even communication records from the last system upgrade are all on Team 1's end.
He paused for a moment and continued, "The bug that appeared last night should have been handled by the colleagues in Group 1 on duty as soon as possible."
Manager Li contacted me, perhaps out of good intentions.
I have some experience because I have helped a group of colleagues deal with these kinds of temporary problems a few times before.
But that doesn't mean this client becomes my responsibility, nor does it mean our entire team should take the blame for someone else's client problems.
"..."
The meeting room was completely silent.
The colleagues in Group 1 looked at each other, some lowering their heads and pretending to look at their notebooks, while others looked at their supervisor with complicated expressions.
Manager Zhang from Group 1 finally couldn't sit still any longer.
He coughed awkwardly and said, "Minister Huang, this matter... is indeed a client of our Group 1."
Last night, Xiao Liu, who was on duty, had to take leave due to family matters. I originally intended to handle it myself, but Supervisor Li said he had already contacted Chen Mo…”
Minister Huang: "So you just stopped doing anything about it?"
"Um."
Manager Zhang nodded awkwardly, not daring to reply.
Minister Huang tapped his fingers on the conference table, his gaze sweeping back and forth between Chen Mo and Supervisor Li.
This technical department head, who is in his forties and has thinning hair, hates nothing more than internal buck-passing and infighting.
Manager Li was feeling uneasy.
They were afraid of offending their superiors because of this.
"Chen Mo..."
Minister Huang finally spoke, saying, "You're right, the division of customer responsibilities should indeed be clear, but..."
He then changed the subject: "As employees of the technical department, when a major problem occurs in a client's system, regardless of whether they are your direct clients or not, you should respond actively after receiving the notification."
This is a matter of professional ethics.
"I agree."
Chen Mo did not refute, but nodded and said, "So if the company stipulates that all technicians must be on call 24 hours a day, then I have nothing to say."
However, the company policy clearly states that if a problem arises with a customer who is not under your responsibility, it should be handled by the colleague on duty or the person in charge of that customer.
Only if the person in charge cannot be contacted should the matter be reported up the chain of command.
He took out his phone and opened a screenshot of the company's internal system.
"This is the timeline from last night."
At 11:37 p.m., a customer reported a malfunction. At 11:45 p.m., the system automatically assigned the task to Liu Ming, the duty officer.
At 11:55, Manager Li called me, but I was already asleep and didn't answer.
Between 12:10 and 12:20, Supervisor Li called me three times and sent me five WeChat messages.
Chen Mo raised his head and said, "But during this period, none of the supervisors in Group 1, the head of the technical department, or the manager in charge received any upgrade notices."
Manager Li didn't come to the company to handle the situation until 12:30 AM.
He turned his phone screen towards the crowd.
"What I want to ask is... if I fall asleep again next time, or my phone runs out of battery, will this bug be left unaddressed?"
Is the duty roster for Group 1 just for show?
After Chen Mo finished speaking, the atmosphere in the conference room completely changed.
His colleagues in the second group, who had initially been somewhat resentful of him, now had mixed expressions and admired his courage.
Chen Mo, what a real man!
Wang Qing even secretly gave him a thumbs up under the table.
Supervisor Li's expression changed several times. He opened his mouth as if to say something, but seeing Minister Huang's gloomy expression, he swallowed his words.
Minister Huang was silent for a moment, then said, "Supervisor Zhang, could you explain your team's shift system?"
"Minister Huang, this..."
Manager Zhang's forehead began to sweat as he explained, "It was indeed our oversight last night. I should have arranged for someone to cover for Xiao Liu when he took leave..."
"negligence?"
Minister Huang said coldly, "The customer system crashed for an hour and a half, and you're telling me it was negligence?"
If it weren't for Manager Li handling it last night, we would be facing a formal termination letter and claim notice from the client this morning!
He slammed his fist on the table and roared, "The company's technical department employs over thirty people, and when a customer has a problem, we have to decide whether or not to handle it promptly based on whether a 'helpful' colleague answers the phone? It's utterly absurd!"
The entire conference room was completely silent.
Chen Mo stood there, his palms slightly sweaty.
He knew that he had really offended Supervisor Li and everyone in the group this time.
But he doesn't regret it.
He never wanted to experience that frustrating feeling of being arbitrarily blamed again.
[Congratulations, host, on completing the mission: A Courageous Refutation]
[Rewards: Appearance +1, Memory +2, Cooking Skill (Beginner), Courage +500]
[Current attribute update:]
Appearance rating: 69.5
[Memory: 60]
[Skills: C1 driver's license (proficient), singing (beginner), cooking (beginner)]
System Level: Lv1 (1700/10000)
A warm current surged through my body once again.
Chen Mo clearly felt that the timeline data he had just looked at was clearer in his mind.
They can even recall the exact location of every number in the screenshot.
"This matter must be dealt with seriously."
Minister Huang spoke again, his voice regaining its usual calmness.
"Group 1, Supervisor Zhang's performance bonus for this quarter will be reduced by 30%."
Also, write a detailed self-criticism and rectification plan, and submit it to me before work tomorrow.
"..."
Manager Zhang nodded, his face pale.
"Group 2..."
Minister Huang looked at Supervisor Li and said, "Although you resolved the problem in the end, there are serious problems with internal communication and management."
Li Qiang, as the supervisor, knowing that the client was not under the responsibility of your team, you did not follow the proper procedures to escalate the issue, but instead tried to resolve it through personal connections!
This is a major management oversight.
"..."
Manager Li also lowered his head, not daring to speak.
"So, what about the bonuses for Group 2 this quarter...?"
Minister Huang paused for a moment and said, "Everyone else will remain the same, but Supervisor Li will have 10% deducted as punishment for mismanagement."
As for Chen Mo…”
Chen Mo straightened his back, preparing to face the worst possible outcome.
At worst, he'll just get fired; he'd already wanted to leave this lousy company a long time ago anyway.
"Chen Mo."
Minister Huang's gaze fell on him, and a rare hint of approval appeared on his face.
He said, "You have assisted your colleagues with problems on several occasions outside of your own job responsibilities, which is commendable."
Today, you were able to explain the situation clearly and logically at the meeting, and defend your own and your team's legitimate rights and interests. This kind of attitude is rare in the technical department.
However, not answering the phone or checking messages last night did cause delays in handling the situation. Therefore, the good and bad deeds cancel each other out, and there will be no reward or punishment. Do you have any objections?